What if your outbound campaigns could run without human agents? I’ve integrated VICIDial with 11Labs AI Agent to make this possible.

What This Integration Does

Instead of connecting answered calls to human agents, VICIDial connects them to an AI voice agent. The AI handles the entire conversation - greeting the customer by name, answering questions, and recording the outcome.

Watch the demo: VICIDial + 11Labs AI Agent Demo

How It Works

  1. Upload your leads to VICIDial as usual
  2. Campaign dials automatically using Predictive Dialer mode
  3. Customer answers and connects to the AI agent (not a human)
  4. AI greets by name - “Hi John, how can I help you today?”
  5. AI handles the conversation - answers questions, qualifies interest
  6. Disposition set automatically - “Sales” for interested, “NI” for not interested

The AI knows who it’s talking to because VICIDial passes the lead data (name, account info, custom fields) to the agent before the call connects.

Why This Matters

  • Scale without hiring - Run campaigns 24/7 without adding agents
  • Consistent conversations - Every call follows your script perfectly
  • Instant disposition - No wrap-up time, results logged immediately
  • Personalized at scale - AI uses lead data to customize each conversation

See It In Action

I’ve recorded a full demo showing this integration working end-to-end:

Watch the Demo Video →

The video shows:

  • Lead uploaded to VICIDial
  • Campaign calling in PD mode
  • AI agent answering and greeting by name
  • Different responses based on customer interest
  • Automatic disposition updates in VICIDial

Interested?

This integration works with VICIBox 12 and standard VICIDial installations. Get in touch to discuss implementing this for your call center.

This is part of my VoIP DevOps services. I also offer VoiceDetect AMD for AI-powered answering machine detection and LeadDialer for web-based outbound dialing.