VoiceDetect AMD: AI-Powered Answering Machine Detection for Call Centers
If you run a call center with VICIdial or any Asterisk-based dialer, you know the pain of Asterisk’s built-in AMD. It’s slow, inaccurate, and hasn’t evolved in years. Agents waste time on voicemails, and good leads get hung up on. I built VoiceDetect AMD to solve this problem using modern AI and speech-to-text technology. The Problem with Traditional AMD Asterisk’s built-in AMD uses audio pattern detection - analyzing silence, tone patterns, and timing. The problems: ...