Integration Demo

VICIDial + 11Labs AI Agent

Watch how VICIBox 12 integrates with 11Labs AI Agent to automate outbound calling campaigns. AI agents handle customer conversations, collect responses, and automatically set call dispositions in VICIDial.

How It Works

VICIDial 11Labs AI Agent Integration Flow Diagram - Predictive Dialer connects to AI Agent Platform (VAPI/ElevenLabs) which handles customer calls and transfers to Call Center Agent

Upload Leads to VICIDial

Import your lead list into VICIDial with contact information including name, phone number, and any additional data fields.

Configure Campaign in PD Mode

Set up your VICIDial campaign in Predictive Dialer mode. The dialer automatically calls leads from your list.

Customer Answers, AI Connects

When a customer answers the call, they're connected to the 11Labs AI Agent instead of a human agent. Lead data is passed to the AI.

AI Handles Conversation

The AI agent greets the customer by name and handles the conversation. It can answer questions, qualify leads, or handle objections.

Disposition Set Automatically

Based on the conversation outcome, the AI agent sets the call disposition in VICIDial - "Sales" for interested customers, "NI" for not interested.

Notes

Data Passed to AI Agent

First Name, Last Name
Lead ID, Phone Number
Account Number, Company Name
Custom Fields 1-10
Any VICIDial lead data

Integration Details

Works with VICIBox 12
Campaign runs in Predictive Dialer mode
AI connects instead of human agents
Automatic disposition updates (NI, Sales, etc.)
No dialplan changes required