LeadDialer

Web-Based Call Center Dialer

Modern outbound dialer with browser-based WebRTC calling. Manage campaigns, dial leads, track dispositions, and analyze results - all from your web browser. No softphone required.

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LeadDialer Agent Console showing lead preview and dialing interface

Features

WebRTC Browser Calling

Make calls directly from your browser via Telnyx. No softphone or SIP phone needed - just click and dial.

Multiple Dial Modes

Preview mode to review leads before calling, or Power mode for automatic sequential dialing through your list.

Campaign Management

Organize leads into campaigns with custom settings, working hours, max attempts, and retry delays.

Lead Browser

Search and filter all campaign leads. View lead details, call history, and load any lead into the dialer.

Call Dispositions

Track call outcomes with customizable dispositions: Interested, Not Interested, Callback, Voicemail, DNC, and more.

SMS Messaging

Send SMS messages to leads directly from the agent console. Follow up with texts after calls.

Campaign Dashboard

View all your assigned campaigns at a glance. See lead counts, call statistics, and start dialing with one click.

LeadDialer Campaigns dashboard showing campaign cards with statistics
195

Leads

Total leads in campaign

3

Calls Made

Track progress

ACTIVE

Status

Campaign state

Preview

Dial Mode

Preview or Power

LeadDialer Preview mode with lead information and call controls

Preview Mode Dialing

Review lead details before making the call. See contact info, notes, and previous interactions.

Lead Information at a Glance

  • Contact name, company, and phone number
  • Full address and location details
  • Notes and tags from lead import
  • Lead status (New, Callback, Contacted, etc.)

Inline Call Controls

  • One-click "Call Now" button to initiate call
  • Skip Lead to move to next without calling
  • Real-time session stats showing leads remaining
  • Stop Session to end your dialing session

Preview Mode

Review lead info before calling

Power Mode

Auto-dial sequentially

LeadDialer Browse Leads panel with search and filters

Browse All Leads

Collapsible panel at the bottom of the dialer lets you search and filter through all campaign leads.

Powerful Search & Filter

  • Search by name or phone number
  • Filter by status: New, Contacted, Qualified, Callbacks
  • See total lead counts per status
  • Quick-load any lead into the main dialer

Status-Based Dialing

  • Choose which lead statuses to dial
  • Prioritize callbacks or new leads
  • Skip already-contacted leads
  • Respect DNC (Do Not Call) flags
195
All Leads
191
New
1
Qualified
LeadDialer Call History showing recent calls with dispositions

Call History & Analytics

Track every call with detailed logs showing contacts, duration, status, and dispositions.

Comprehensive Call Logs

  • View all calls by date and time
  • See call direction (inbound/outbound)
  • Contact name and phone number
  • Call status: Completed, No Answer, Busy

Disposition Tracking

  • See disposition set for each call
  • Track interested leads vs not interested
  • Identify callbacks scheduled
  • Click any row to view full call details
LeadDialer Lead Details showing contact info and call history

Lead Details View

Full lead profile with contact information, notes, and complete call history.

Lead Information

  • Phone number and address
  • Date added to campaign
  • Total calls made to this lead
  • Comments and notes from imports

Call History Per Lead

  • View all previous call attempts
  • See call status (Answered, No Answer, etc.)
  • Disposition set after each call
  • One-click "Call Now" to redial
LeadDialer Call Disposition dropdown with outcome options

Call Dispositions

Record the outcome of every call with customizable disposition codes.

Standard Dispositions

  • Interested - Qualified lead, follow up
  • Not Interested - Declined, remove from list
  • Callback - Schedule a callback time
  • Voicemail - Left a message
  • Wrong Number - Invalid contact
  • No Answer - No pickup, retry later
  • Busy - Line busy, retry
  • DNC Request - Add to Do Not Call list

Automatic Lead Updates

  • Lead status updates based on disposition
  • Callbacks added to callback queue
  • DNC leads automatically excluded
LeadDialer Send SMS dialog for text messaging leads

SMS Messaging

Send text messages to leads directly from the agent console.

Quick SMS Sending

  • Send SMS to any phone number
  • Character count with 160 character limit display
  • Pre-filled with lead's phone number
  • View message history in Messages tab

SMS Use Cases

  • Follow up after voicemail
  • Send callback reminders
  • Share links or information
  • Reach leads who don't answer calls

How It Works

1

Upload Your Leads

Import leads via CSV upload with name, phone, address, and custom fields. Create campaigns to organize your lists.

2

Assign Agents

Add callers to your team and assign them to specific campaigns. Role-based access for admins, supervisors, and agents.

3

Start Dialing

Agents log in, select a campaign, and start dialing. Preview mode shows lead info, Power mode auto-dials.

4

Track Results

Set dispositions after each call, add notes, and schedule callbacks. View analytics on campaign performance.

Ready to Get Started?

LeadDialer is available as a hosted service or self-hosted solution. Contact us to discuss your requirements and get a demo.

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