Enterprise Telephony Platform

Multi-Tenant High-Availability Telephony

A complete cloud telephony platform with modern web dashboard. Manage tenants, extensions, queues, IVR, call flows, and more from a single interface.

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Platform Features

Multi-Tenant Architecture

Complete tenant isolation with separate extensions, queues, IVRs, and dial plans. Scale to hundreds of customers on a single platform.

High-Availability

Built-in redundancy and failover. Keep your telephony services running 24/7 with zero downtime deployments.

Visual Call Flow Builder

Design complex call routing with a drag-and-drop interface. Route DIDs to users, queues, IVRs, or custom destinations.

Real-Time Monitoring

Live queue statistics, agent status, and call metrics. Monitor wait times, abandoned calls, and agent performance in real-time.

AI Call Analysis

Automatic transcription, sentiment analysis, and call summaries. Gain insights from every conversation.

WebRTC Softphone

Browser-based softphone for agents. No hardware or software installation required - just log in and start taking calls.

Comprehensive Management Dashboard

Access all platform features from a modern, intuitive web interface. Manage your entire telephony infrastructure from one place.

CloudComm Dashboard showing all platform features including tenants, users, extensions, queues, IVR, and more
24+

Feature Modules

Complete PBX functionality

100%

Web-Based

No software to install

Multi

Tenant Support

Full isolation per tenant

24/7

High-Availability

Built-in redundancy

CloudComm tenant creation with automatic context generation

Multi-Tenant Management

Create and manage unlimited tenants with complete isolation and automatic provisioning.

Automatic Provisioning

  • Auto-create internal, incall, and outcall contexts
  • Pre-configured extension ranges (1000-1999)
  • Separate queue and group ranges per tenant
  • Full dial plan isolation between tenants

Tenant Features

  • Custom branding and settings per tenant
  • Independent user management and permissions
  • Separate billing and usage tracking
  • Tenant-specific SIP trunks and DIDs
CloudComm Visual Call Flow Builder for designing call routing

Visual Call Flow Builder

Design sophisticated call routing with an intuitive visual interface.

Easy Call Routing

  • Map DIDs to destinations with a few clicks
  • Route to users, queues, IVRs, or ring groups
  • Add time-based routing and schedules
  • Configure failover destinations

Flow Management

  • View all call flows at a glance
  • Edit existing flows with visual editor
  • Clone and duplicate flows easily
  • Instant activation - no reload required
CloudComm Queue Configuration with ring strategies and member management

Advanced Queue Management

Configure call queues with flexible ring strategies and agent management.

Queue Settings

  • Multiple ring strategies (Ring All, Round Robin, etc.)
  • Configurable ring timeout and retry intervals
  • Custom music on hold per queue
  • Call recording options

Member Management

  • Add agents to queues with priority levels
  • Dynamic agent login/logout
  • Wrap-up time configuration
  • Skill-based routing support
CloudComm Real-time Queue Monitor showing live statistics

Real-Time Queue Monitoring

Monitor queue performance and agent status in real-time with live updates.

Live Statistics

  • Calls waiting in queue
  • Average wait time tracking
  • Completed vs abandoned calls
  • Agent availability status
2s
Avg Wait Time
2/2
Agents Available
4
Completed
CloudComm Call Detail Records with filtering and AI analysis

Comprehensive Call History

Search, filter, and analyze all calls with detailed records and recordings.

Advanced Filtering

  • Filter by date range, direction, and status
  • Search by phone number or extension
  • Filter recorded calls only
  • Export to CSV for reporting

Call Details

  • Inbound/outbound direction tracking
  • Call duration and status (answered, missed)
  • Play or download call recordings
  • AI-powered call analysis and sentiment
CloudComm AI Call Analysis with transcription and sentiment

AI-Powered Call Analysis

Automatic transcription, sentiment analysis, and insights from every call.

AI Features

  • Automatic call transcription
  • Sentiment analysis scoring
  • Call summaries and key points
  • Configurable per tenant
4
Total Analyses
0.26
Avg Sentiment
CloudComm IVR Menu Builder with sounds and behavior settings

IVR Menu Builder

Create interactive voice response menus with custom prompts and destinations.

IVR Configuration

  • Custom menu prompts and sounds
  • Configurable timeout and retry behavior
  • Multiple key press destinations
  • Fallback routing options

Menu Options

  • Route to extensions, queues, or other IVRs
  • Play announcements or transfer
  • Directory lookup integration
  • Multi-level menu support
CloudComm SIP Trunk Configuration with provider presets

SIP Trunk Management

Configure SIP trunks with built-in presets for popular providers.

Authentication Methods

  • IP-based authentication
  • Registration-based authentication
  • Pre-configured Twilio integration
  • Pre-configured Telnyx integration

Trunk Features

  • Outgoing caller ID format options
  • Codec selection and priority
  • Separate inbound/outbound credentials
  • Context-based routing
CloudComm Firewall and Security settings

Enterprise Security

Built-in firewall management and IP whitelisting for secure deployments.

Firewall Features

  • SIP-aware firewall rules
  • Automatic fail2ban integration
  • Geo-blocking capabilities
  • Rate limiting and flood protection

Access Control

  • IP whitelist management
  • Per-tenant security policies
  • Audit logging for compliance
  • Role-based access control

Ready to Get Started?

CloudComm is available as a hosted service or for on-premise deployment. Contact us to discuss your requirements and see a live demo.

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